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And StubHubs award-winning customer service is on standby to help with any issues or concerns. The NHL suspended its season March 12. It was no problem canceling New York City hotels. Viagogo, a tickets marketplace, bought StubHub in February 2020. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. But another major sticking point in all of this is event postponements, an entirely separate category of cases. Explain your scenario, and provide any applicable evidence. Also, always look at the delivery date for the tickets to ensure they arrive before you leave . The firm does it on contingency, so you dont pay a fee. He also eventually received his payment on the night of April 3. Amid the coronavirus pandemic, StubHub changed its refund policy. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. Jackson, MS 39216 Unfortunately, not all ticket sellers and venues are making it that easy. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Marketplace is a division of MPR's 501 (c)(3). Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Straight-up refunds for purchases from official outlets. Set your price or use our recommended price and tap List tickets. With the economy suffering due to COVID-19, customers want their money back, from all sides. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Lets pick a winner in every mens college basketball conference tournament. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . Ja Morants allegations of aggression off the court, explained. What you need to know about coronavirus in Wisconsin, Your California Privacy Rights / Privacy Policy. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. Prefer a cash refund instead? Attn: Litigation Department Terms & Conditions. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. No problem. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. StubHub updated their policy today. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. August 20, 2020 / 6:06 PM StubHub suspended that policy in March 2020, following the mass . But these are unprecedented times.. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. The organizers stuck to their no . The company enables fans to buy and sell tickets to virtually any event, from sports games and concerts to theater productions and festivals. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. StubHub recently stopped offering cash refunds for canceled or postponed events. That may be the best way to protect you, the fan, from StubHub. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. It was a waiting game until March 30. In. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. All rights reserved. Thats simple contract law, he explained. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. February 16, 2021 March 13, 2020 by Brett Goldberg. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. But, unfortunately, most are canceled for now due to the coronavirus. Copyright 2023 CBS Interactive Inc. All rights reserved. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." Powered and implemented by Interactive Data Managed Solutions. Tel: 251.432.1600 The company told Marketplace that all of its recent policy changes are intended to be temporary. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. Were committed to guiding you towards the resources you need to answer questions about your event. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. Prefer a cash refund instead? Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. All rights reserved. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. Farley said refunds should be a piece of cake. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. This image from. Some have received refunds, StubHub said, "in jurisdictions where they are required. Customers can choose to keep their credits if they like. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Buyers turn to credit card disputes to recoup cash. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. After a canceled event, StubHub charges the seller for the amount collected. Event Cancellation Protection . Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. If an event is rescheduled or postponed, your ticket will be good for the new date. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. Market data provided by ICE Data Services. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Emily Walsh. 8, Ch. From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. A brutal sucker punch in the OVC tournament stopped the game in its tracks. 2023 Fortune Media IP Limited. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. Those will be paid out by the end of May. Events that were postponed or rescheduled won't be refunded, Fowlks said. No. As if the cancellation of sporting events and concerts wasn't enough. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. How are others in the industry handling this? But when it came to the current situation, it didn't honor the deal, the suit claims. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. 2023 Minnesota Public Radio. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Full buyer Terms & Conditions here. Birmingham, Alabama 35203 Thats quite the dramatic turnaround, considering less than a month has gone by. It doesn't look like the case has officially seen the courts yet. Its important to know your consumer rights when you ask for a refund. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Seamlessly, a full refund will be reimbursed to your account. Customer service all the way to your seat, 2000-2022 StubHub. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. 2023 www.jsonline.com. Daphne, AL 36527 StubHub updated their policy today. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. Are there rules to follow when attending an event? / CBS New York. Dial 833-228-5143. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. Only 120% coupon? Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. Read more about event statuses. 2023 Cox Media Group. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. That customer may need to try and exchange those tickets, or attend the rescheduled date. 72 hours prior to the event). Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. FORTUNE may receive compensation for some links to products and services on this website. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. And for that, the law is on your side. You might noticed something is missing. StubHub was pressing hard to get money. Open the SeatGeek app. How do I know if my event was impacted or where can I see the event status? Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. Sep 15, 2021, 1:28 PM. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. Stated performance for THIS DATE, THIS EVENT, is canceled. By choosing I Accept, you consent to our use of cookies and other tracking technologies. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. StubHub will offer refunds for canceled events but not postponed events. Theyre not offering one and I cant make the new date. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said. Unfortunately you will not be entitled to a refund. Receive a full refund of your purchase 2. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. Prefer a cash refund instead? StubHub was pressing hard to get money. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. 3. Otherwise you will receive a voucher for 120% of your purchase price. pic.twitter.com/onFRrGVh6S. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. It had already been disbursed to the sellers. StubHub and several more of these. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. 2. Through it all, Marketplace is here for you. StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. We will process the refund to your original payment method within 5 days. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. NO MORE REFUNDS. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. If these are not available, you will likely get a full refund. If the event for which you bought ticket (s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season.